Policies at Discover Kenai

Please, review our policies prior to making a reservation with us. If you have any questions about our policies at Discover Kenai, contact us. We'll be glad to clarify.

Age Requirement

Guests renting our units must be over the age of 18.

Payment

100% of your payment is collected at the time of purchase. When you book your reservation, your credit card will be charged the entire amount of your reservation.

Your credit card information is stored and processed securely via our booking platform with Hostaway.

Cancellations

Full refunds are given 61+ days before check in, 50% refund at 31-60 days before check in, no refunds given within 30 days.

Damage Deposit

We do not collect a damage deposit. Instead, we have a nightly insurance coverage of $10. So, if you stay with us 2 nights, you would be charged $20 for insurance coverage. This is in the event that anything weird might happen during your stay. We won't have to hassle you after you leave. We'll just process the insurance claim and handle everything else ourselves. 

Registered Guests

You must register all guests and follow the maximum allowed guests for each unit. Any unregistered guests will incur a fee of $25 per guest per night.

Arrival

All units are self check-in with a secure code. We ask that you let us know an estimated time of arrival and estimated time of departure. Check in is 4pm and check out is 10am. There is a $25 per hour late check out fee.

Privacy

We respect the privacy of our guests. We live in the main part of the house on the 2nd and 3rd floors and are here to give you as much service as needed. We only access the rental unit if there is an emergency or something additional requested. You’ll see us here with our little, 3 dogs, and chickens. We would like you to feel at home and respect the property as your own.

Non-Smoking

All of our units are non-smoking properties. Smoking of any kind inside any Discover Kenai structure is strictly prohibited. Failure to comply with the policy will result in a $200 cleaning fee charged to the card on file. Please smoke outside and put cigarette butts in the sand-filled pots on the porch of your unit. By booking with Discover Kenai you expressly agree to follow this policy and understand that you may be subject to the cleaning fee if evidence of smoking of any kind indoors is documented by the Discover Kenai staff.

Pets

Dogs are allowed. They must be house trained and kind to other humans and animals. We have 3 dogs who are very social, and chickens on the property. We expect any visiting dogs to be kind to kids, adults, and other animals. You are responsible for the safety of your pet. The property is on a bluff looking over the Cook Inlet, it is a fall risk when dogs get too close to the edge. We also have the busy Kenai Spur Highway to the far entry side of the property. Please pick up after your dog. We have a pooper scooper and dog bags available for your use.

Neighborhood

All units are co-located on property with the owner’s residence. Quiet hours are from 10 pm-8 am. We expect guests to behave in a manner appropriate for a family atmosphere; no belligerence, insults, risk of safety, sexual comments, etc. Violations of this requirement will result in eviction from the house with no return of any rental fees.

Terms of Service

By booking any of our units the guest is agreeing to these terms.